Retail Resources

Get the latest insights on retail and order management. 

The Ultimate Omnichannel
Content Bundle 

Get everything retailers need to know to plan a seamless omnichannel strategy.

 

Get bundle

    _Ebook graphic 600 x 800-2 2

     
      Parnters

      build a bear case study

      Case Study: Build-A-Bear

      Learn how Build-A-Bear pivoted to omnichannel in just four weeks.

       

        Turn a predictable liability into a growth opportunity. 

         

        Automated eCommerce Returns Management

        Returns in retail can be complicated, cumbersome, and costly. An order management system (OMS) enables retailers to automate and coordinate the return process to decrease cycle times and handling costs.

        Benefits

        Turn a predictable liability into a growth opportunity.

        • Give customers control of their return experience

        • Optimize reverse logistics

        • Faster returns & recovery of inventory

        • Incentivize shoppers to buy more when returning

        • Leverage return reasons to manage (and resell) reclaimed products

        • Less servicing time per order

        • Increase foot traffic via omnichannel returns

        • Increased customer satisfaction

        Features

        Facilitate a faster, smoother return & exchange process.

        • Automated returns

        • Customer-initiated returns

        • Omnichannel returns (BORIS)

        • Return Management Authorization (RMA)

        • Refund & credit management

        • Apply restocking fees

        • Customizable return reasons

        • Shipping label creation

        • Trigger customer communications throughout the returns process

        • Prebuilt return management integrations & APIs

        Copy of Product Pages - Features - 400 x 400 (4)
        Request a Demo

        0%

        of consumers will buy something again if the return process is easy. -Invesp

        0%

        of consumers check the returns page before making a purchase. -ReadyCloud

        Refund

        Using a spreadsheet to manage returns?

        We can automate these processes, including:

        • Return payment with correct taxes and item-level proration
        • Return loyalty points to prevent fraud
        • Track return reasons, locations, & RMA information
        • Trigger return communication, like emails and SMS

        Shipment Info

        Is your return experience seamless for customers?

        We help streamline the returns process, so your customer experience is reliable and predictable for every order.

        Enable customer-initiated returns, make returns quicker, & give customers visibility throughout each step of the process.

        Buy Online Pickup in Store (BOPIS)

        Need to improve or implement cross-channel returns?

        We facilitate returns initiated anywhere (a store, online, or by your customer service team.)

        Our Prebuilt workflows make handling returns painless for you and your customers and track return reasons by location, so you can analyze trends at any store or warehouse.

        pharmaca logo

        "We've been able to save on headcount in Customer Service, Accounting, & IT while increasing sales volume."

         

        Laura Coblentz
        VP Marketing & Ecommerce

         

        Get the case study

         

        Learn More About Return Management

         

        Manage Customer Experiences Beyond the Buy Button

        Turn a predictable liability into a growth opportunity. 

        Chat with an order management expert to learn how to optimize your return management process. 

         

        Request a Demo