Retail Resources

Get the latest insights on retail and order management. 

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      Case Study: Build-A-Bear

      Learn how Build-A-Bear pivoted to omnichannel in just four weeks.

       

        360° Customer Service 

        Support with Real-Time Insights

        Every Interaction is an Opportunity to Build Loyalty

        Customer expectations are higher than ever. They want quick answers, smooth resolutions, and personalized service that feels effortless. With Deck Commerce’s 360° Customer Service, your team can deliver all of that and more.

        By giving your team real-time access to order details and powerful tools, you can resolve issues faster, strengthen trust, and turn every customer interaction into a win for your brand.

        What Is 360° Customer Service?

        360° Customer Service gives your support team a complete, real-time view of customer orders. It’s about more than just solving problems—it’s about empowering your team to provide the kind of service that keeps customers coming back.

        Here’s what it does:

        • Instantly pulls up all the details about an order—status, shipping updates, and more.
        • Makes it easy to adjust orders, process refunds, and handle exchanges.
        • Helps your team resolve issues quickly, leaving customers happy and ready to shop again.

        With everything in one place, your team can focus on what really matters—building loyalty with every interaction.

        Key Benefits of 360° Customer Service

        customer service

        Resolve Customer Issues Faster

        By consolidating order information and common workflows into one platform, your team can efficiently address customer concerns, such as updating order details or initiating refunds. Automation and intuitive tools minimize friction and improve response times.

        actionable insights

        Empower Service Teams with Actionable Insights

        Provide agents with an easy-to-navigate interface, advanced order lookup tools, and real-time data on order status, shipment details, and fulfillment progress. These insights allow representatives to make informed decisions that leave customers satisfied.

        increase efficiency

        Increase Operational Efficiency

        Enable your customer service representatives to update orders, modify fulfillment processes, and trigger notifications without disrupting workflows. Simple and intuitive tools mean new agents and associates can onboard quickly and support your customers effectively.

        0%

        of consumers are more likely to make another purchase after a positive customer service experience.

        0%

        of customers have abandoned a purchase due to poor customer service.

        How 360° Customer Service Works 

        At the heart of it all is the Deck Commerce Order Management System (OMS). This powerful platform brings all your customer order data into one place, so your team can work smarter, not harder.

        360° customer service is powered by Deck Commerce OMS, which provides a single source of truth for all customer orders. The intuitive unified Customer Service Portal offers real-time access to order details and workflows that empower your team to handle modifications, initiate refunds or exchanges, and troubleshoot issues effectively.

        Here’s how it works:

        • Unified Customer Service Portal: Your team gets a single, easy-to-navigate interface with real-time order details. No more jumping between systems or hunting for information.
        • Built-In Automations: Streamline repetitive tasks with tools like order scoring and automated workflows, freeing your team to focus on what matters most.
        • Seamless Integrations: Use prebuilt integrations and APIs to connect Deck Commerce to your broader support ecosystem, so everything works together effortlessly.

        By simplifying processes and giving your team the tools they need, Deck Commerce ensures every interaction is smooth, efficient, and impactful.

        Why It Works 

        With Deck Commerce’s 360° Customer Service, you’re not just solving problems—you’re creating positive personalized experiences that keep customers coming back.

        Imagine this: A customer calls about an order issue. Instead of a long hold time while your team scrambles to find details, the agent pulls everything up instantly. They quickly adjust the order, issue a refund, or provide shipping updates—all while reassuring the customer.

        That’s the power of having everything in one place. Faster resolutions. Happier customers. A stronger brand.

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