Retail Resources

Get the latest insights on retail and order management. 

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Get everything retailers need to know to plan a seamless omnichannel strategy.

 

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      Parnters

      build a bear case study

      Case Study: Build-A-Bear

      Learn how Build-A-Bear pivoted to omnichannel in just four weeks.

       

        360° Customer Service 

        Build Loyalty With Every Interaction

        360-degree customer service equips your support team with a unified view of customer orders, enabling them to efficiently address issues, modify orders, and provide exceptional service.

        With seamless access to real-time order and fulfillment data, your team can reduce resolution times, foster customer trust, and ensure every interaction strengthens brand loyalty. 

        Key Benefits of 360° Customer Service

        customer service

        Resolve Customer Issues Faster

        By consolidating order information and common workflows into one platform, your team can efficiently address customer concerns, such as updating order details or initiating refunds. Automation and intuitive tools minimize friction and improve response times.

        actionable insights

        Empower Service Teams with Actionable Insights

        Provide agents with an easy-to-navigate interface, advanced order lookup tools, and real-time data on order status, shipment details, and fulfillment progress. These insights allow representatives to make informed decisions that leave customers satisfied.

        increase efficiency

        Increase Operational Efficiency

        Enable your customer service representatives to update orders, modify fulfillment processes, and trigger notifications without disrupting workflows. Simple and intuitive tools mean new agents and associates can onboard quickly and support your customers effectively.

        0%

        of consumers are more likely to make another purchase after a positive customer service experience.

        0%

        of customers have abandoned a purchase due to poor customer service.

        How 360° Customer Service Works 

        360° customer service is powered by Deck Commerce OMS, which provides a single source of truth for all customer orders. The intuitive Customer Service Portal offers real-time access to order details and workflows that empower your team to handle modifications, initiate refunds or exchanges, and troubleshoot issues effectively. 

        Built-in automations, such as order scoring and common CS workflows, streamline processes and ensure agents can focus on what matters most—keeping customers happy. APIs and prebuilt integrations extend the portal’s functionality, ensuring it fits seamlessly into your broader support ecosystem. 

        Related Capabilities and Products