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What is an Order Management System?
An order management system (OMS) coordinates the functions of back-end systems & customer-facing channels. Powerful order management with seamless integration brings all retail channels together and empowers brands to connect with customers exactly where and when they want to buy—whether click, cart, or curbside.
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What types of retailers need Order Management Software?
High-volume retailers with complex fulfillment and/or a global presence
Have multiple fulfillment nodes & a complex supply chain
Selling on multiple channels and/ or marketplaces
Considering an omnichannel retail strategy (BOPIS, BORIS, ship from store, etc.)
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Why are more retailers investing in OMS?
An OMS is no longer viewed as merely a cost center, but a way to drive top-line growth through more timely, cost-effective fulfillment options, and increased customer satisfaction.
Inventory Management
Never lose a sale due to inventory issues.
Real-time inventory management is not only crucial to a positive customer experience but also impacts profitability and operational costs. Deck Commerce provides cross-channel, enterprise-level inventory visibility and optimal control for accuracy.
Order Orchestration & Fulfillment
Curate your ideal customer experience.
Even the most complex paths can be happy paths. Leverage Deck Commerce's essential features, including advanced order routing and distributed order management (DOM), to fulfill orders from the best location, at the best cost, and with limited manual processing.
Transaction Processing
Turns out the devil power is in the details.
Retailers need to manage every aspect of an order. With Deck Commerce, you can trigger and monitor actions during processing including payment, SMS notifications, emails, financials, tax, loyalty programs & fulfillment updates.
Return Management
Turn a predictable liability into a growth opportunity.
Returns in retail can be complicated, cumbersome, and costly. An order management system (OMS) enables retailers to automate and coordinate the return process to decrease cycle times and handling costs.
Customer Service Portal
A 360° view of your customers.
An efficient order management process is the key to curating the best customer experience. Deck Commerce can automate the processing of up to 98% of orders and our full-lifecycle customer service portal empowers agents and store associates to effortlessly keep your customers happy.
OMS For E-commerce
As online shopping continues to grow in popularity, retailers must find solutions geared to the specific needs of current and future digital markets. Deck Commerce's integrated e-commerce order management system options feature 75+ certified, prebuilt integrations with top e-commerce platforms and solution providers. Our "plug and play" system guarantees superior service by accommodating existing technology and allowing customers to swap or add more, with no custom building required. Trust Deck Commerce's omnichannel solutions to ensure your customers get the best experience, every time.
"We surpassed our sales goals this year with several days of peak volume and had the quietest year technology-wise thanks to Deck Commerce."
See Deck Commerce in Action.
One of our order management experts will walk you through our OMS & provide no-strings-attached recommendations for your most common use cases.
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Deciding on an OMS?
See why more retailers are selecting an OMS outside of their current technology stack.
