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Benefits
Curate the best experience throughout the entire order lifecycle.
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Coordinate all order processing functions with one central system
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Seamless integrations with third-party applications to enhance and expand current technology stack
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View real-time order status
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Informed customers = happy customers
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Automate refunds & credits for canceled items
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Easily adapt order processing strategy
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Features
Manage all the data and details that come with an order.
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API-based framework
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Full-service customer service portal
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Complex payment capture
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Automated or manual refunds, credits, & chargebacks
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Recapture on payment failure
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Advanced order review (personalized/custom products, fraud)
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Trigger Customer communications, Email integrations, Payment, Loyalty, Tax, Delivery tracking & more!
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Do you optimize the DTC experience beyond the "buy" button?
Brands historically put more focus on the front-end experience, forgetting the back-end of the order lifecycle.
With Deck Commerce, our agile platform enables brands to curate the exact experience they aim for including order review, payment capture timing, customer notifications, triggers, and more!
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Do your customers know where their order is in the fulfillment process?
With Deck Commerce, brands (and customers) can access real-time visibility into where an order is in the fulfillment process.
Make sure your customers have what they need, when they need it—like order status, shipment notifications, self-service returns, SMS notifications, and more!
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Need an "agnostic" system to sync with the ones you already love?
No problem!
With Deck Commerce, we have prebuilt integrations with the major commerce platforms, and our API-based framework ensures you can get the data you need to curate the best experience for your customers.
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"Working with Deck commerce has been great. The integration with Salesforce is strong and their customer support is top notch."
Jennifer Stanley
Director of Ecommerce
Control All the Data and Details of an Order
Chat with an order management expert and learn how to curate the best customer experience.