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        Power your entire customer experience

        With an OMS Consumer Electronics brands love.

         

        Watch How It Works

        Consumer Electronics Brands Powered by Deck Commerce

         

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        Supercharge Your Order Management Processes
        Serial Numbers, Warranties, and Digital Products

        Save time by syncing digital products with physical products including serial numbers, warranties, & services. Pre-built workflows ensure digital products don't begin until the product is received.

         
        Omnichannel Selling & Fulfillment

        Sell products on your website regardless of where the inventory is housed— Amazon fulfillment centers, Best Buy retail locations, owned warehouses— and fulfill at the best location for you and your customers.  

         
        Advanced Customer Experiences

        Increase your conversion rates by offering deferred payment options, customized products, signature-required deliveries for high-value items, and showcasing estimated delivery dates before the item is purchased.

         
        Returns & Exchanges

        Reduce friction in your reverse logistics experience and make returns and exchanges a breeze with a customer-initiated process. Plus, automatically update warranties on returned items.

         
        Optimized Customer Service

        Prevent customer frustration by looking up orders based on any attribute—including serial numbers. Save time by automating customer communications based on order status. 

         
        Sustainability

        Incentivize customers to upgrade their products with Buyback or End of Life programs to recycle old product. Automate "Eco-Fee" workflows to ensure all products sold globally meet country requirements. 


         

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        of electronics purchases are made on a marketplace

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        billion projected market size of ecommerce consumer electronics

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        of US adults are working remotely, contributing to the increase in spending on consumer electronics.

         

        Order Management is Wired for Consumer Electronics Brands

        Historically, consumer electronics brands relied heavily on department stores, big-box retailers, and electronics stores for distribution. With department stores on the decline (RIP Sears), consumer electronics brands had to transition to selling their products directly to their consumer via marketplaces or their ecommerce website.  

        While third-party marketplace sales are through the roof, it’s harder for consumer electronic brands to create an ideal customer experience (not to mention the challenge of protecting the brand’s IP). However, many consumers actually now prefer to buy directly from brand sites vs a wholesaler. If consumer electronics brands have a strong DTC presence, price matching, and a smooth post-purchase experience, Forrester believes more than half their revenue could come from their owned channels. 

        The key to DTC success lies in controlling the brand experience at every touchpoint—from marketplaces and retail stores to their ecommerce website. To build a robust direct-to-consumer strategy, brands need the right technology in place to curate a coveted customer experience.  

        That’s where we come in.  

        Power your entire customer experience

        CX Best Practices Checklist

        We've compiled a list of best practices industry-leading retailers are using to curate a seamless customer experience.

        Download Checklist

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        Why an OMS is Critical for Consumer Electronics Brands

        Going DTC doesn’t come with a push of a button. That’s why it’s important for consumer electronics brands to work with a built-for-purpose order management system that’s agile enough to tackle any new opportunity that comes their way.   

        At Deck Commerce, order management isn’t just something we do, it’s all we do. 

        We’ve been helping brands with direct-to-consumer commerce for over 20 years. That experience taught us what order management capabilities brands need for success—and turn every customer into their best customer.   

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        "I highly recommend Deck Commerce. Their platform allows us to focus on our main goal of providing great experiences and service."

        Director of Digital

         

        View Case Studies

         

        How an OMS Creates More "Happy Paths" for Consumer Electronics Retailers

        Preorder

        Releasing a new item and want to leverage preorders to drive sales?

        With Deck Commerce you can configure automated workflows for preorders and backorders that actually work for your business and don't wreck your inventory levels.

        Final Mile Delivery-1

        Do your customers know *exactly* where their order is in the fulfillment process?

        With Deck Commerce, brands have real-time visibility into where an order is in the fulfillment process and triggers actions outside of our system to make sure your customers have what they need, when they need it—like order status, shipment notifications, initiate returns, payment capture, SMS notifications, and more! 

        Buy Button

        Does your solution optimize the DTC experience beyond the buy button?

        Brands historically put more focus on the front-end experience, forgetting the back-end of the order lifecycle.

        With Deck Commerce, our agile platform enables brands to curate the exact experience they aim for through our configurable workflows based on 20+ years of DTC expertise. 

        Refund orange

        Are returns an ongoing manual struggle for customer service?

        With Deck Commerce, you can automate preorder and backorder workflows to reduce the time your team spends updating payment, inventory, and customer communication— giving your customers a reliable experience every time.

        Ship from Store

        Looking to implement BOPIS, BORIS, or Ship from Store?

        You're in luck! Deck Commerce has prebuilt workflows built for and trusted by high-volume omnichannel retailers, so you don't have to "DIY."

        Feel confident you're implementing a scalable solution both your internal teams and customers will love.

        Location Map

        Expanding into new global markets?

        With Deck Commerce, brands can sell anywhere in the world with an OMS built to handle multiple currencies, languages, & geo-specific workflows. Tap into new markets and grow your brand globally. 

         

        Distributed Order Management with Deck Commerce 

         

         

        Popular Integrations for Consumer Electronics Brands

        Shopify

        SFCC

        Adobe Commerce

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        convey

        yotpo

        Avalara

        afterpay

        CyberSource

        Clutch

        View all integrations

        Why Consumer Electronics Brands are Choosing Deck Commerce 

         

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        Unmatched Expertise

        We’ve helped brands optimize their ecommerce operations for over 20 years—with tried-and-true capabilities built into our product. 

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        Comprehensive Native Capabilities

        Rather than customize to demise, our out-of-the box SaaS product covers apparel order management from start to finish.

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        Extensible Platform

        Deck Commerce is both front and back-end system agnostic with 50+ prebuilt integrations—making it easy to swap, add, or remove any tech as your brand grows.

        Ready to plug in to a dedicated order management system?

        Fill out the form below to chat with an OMS expert.

        Manage Customer Experiences Beyond the Buy Button

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