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Design your dream customer experience
With an OMS Home Goods & Decor Brands love.
Accent every touchpoint of your customer experience
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Offer advanced customer experiences such as product registrations, warranties, and digital and physical gift cards.
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Fulfill orders in the most efficient and cost-effective way for both your customer and your bottom line via smart order routing.
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Prevent customer frustration by telling your customers what products you have available for purchase —whether online, in the store, or curbside.
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Gain momentum and (line up revenue) for a new product launch by accepting preorders and displaying estimated delivery dates on your site.
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Accept backorders for popular out-of-stock products and highlight on the storefront when it’s expected to be back in stock.
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Create the ideal customer experience
CX Best Practices Checklist
We've compiled a list of best practices industry-leading retailers are using to curate a seamless customer experience.
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"We've been able to save on headcount in customer service, IT, and accounting while increasing sales volume."
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Frustrating customers due to inaccurate inventory?
With Deck Commerce brands have real-time, cross-channel inventory visibility.
Additionally, you can display certain percentages of inventory to different channels, and leverage safety stock so your customers see exactly what is available where— to prevent inventory headaches and customer frustration.
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Looking to create seamless omnichannel experiences?
You're in luck! Deck Commerce has prebuilt workflows built for and trusted by high-volume omnichannel retailers, so you don't have to "DIY."
Feel confident you're implementing a scalable solution both your internal teams and customers will love.
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Dropshipping for a third-party retailer?
With Deck Commerce, brands can leverage smart, configurable (and automated) routing workflows to:
- Centralize all orders into one source of truth
- Set up unique compliance and fulfillment rules based on channel
- Remove the complexity for your fulfillment and customer service teams
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Releasing a new item and want to leverage preorders to drive sales?
With Deck Commerce you can configure automated workflows for preorders and backorders that actually work for your business and don't wreck your inventory levels.
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Are returns an ongoing manual struggle for customer service?
We can automate these processes, including:
Return payment with correct taxes and item-level proration
Return loyalty points to prevent fraud
Track return reasons, locations, & RMA information
Trigger return communication, like emails and SMS
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Looking to offer custom products?
Deck Commerce can capture custom information captured by the consumer at the item level and send only that item through a custom workflow—giving teams the ability to confirm the order before it is processed (while automatically processing any other item in the order).
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Unmatched Expertise
We’ve helped brands optimize their ecommerce operations for over 20 years—with tried-and-true capabilities built into our product.
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Comprehensive Native Capabilities
Rather than customize to demise, our out-of-the box SaaS product covers apparel order management from start to finish.
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Extensible Platform
Deck Commerce is both front and back-end system agnostic with 50+ prebuilt integrations—making it easy to swap, add, or remove any tech as your brand grows.