In-Store Fulfillment  

Bring Fulfillment Closer to Customers

Retail is all about convenience and speed. Customers want their orders fast and on their terms—whether it’s delivery, in-store pickup, or curbside. With in-store fulfillment, you can make that happen while keeping costs low and making the most of your store resources.

By turning your stores into mini-fulfillment hubs, you’ll reduce shipping costs, shorten delivery times, and create seamless shopping experiences that keep your customers coming back.

This approach reduces shipping costs, shortens delivery times, and makes the most of existing store resources. 

What Is In-Store Fulfillment?

In-store fulfillment transforms your physical stores into powerful fulfillment centers. It’s about using your existing inventory, staff, and space to pick, pack, and ship orders—or prepare them for in-store or curbside pickup.

With real-time inventory and easy-to-use workflows, your team can handle online and in-store orders efficiently, meeting customer expectations without adding operational headaches. 

Think faster delivery, happier customers, and lower costs—all from the store down the street.

How In-Store Fulfillment Works 

In-Store fulfillment is made possible with Deck Commerce OMS and the Store Center module, which enables stores to fulfill orders with precision and efficiency. These tools provide store associates with tools to view and prioritize orders ready for fulfillment and perform tasks like picking, packing, and shipping directly from the store.

Here’s how Deck Commerce simplifies the process:

1. Smart Order Routing
   Orders are automatically sent to the best store for fulfillment based on:
   • Inventory availability.
   • Proximity to the customer.
   • Capacity at each store.
2. Easy Workflows for Store Teams
   Deck Commerce makes it simple for store associates to handle orders, providing them with tools to:
   • Pick items from the sales floor or stockroom.
   • Pack orders securely for shipping or pickup.
   • Ship items directly to customers or prepare them for in-store or curbside pickup.
3. Real-Time Inventory Visibility
   With up-to-date inventory data, your associates can quickly find and fulfill orders without delays or errors. Customers know exactly what’s available and when they can get it, creating a smooth experience from start to finish.
4. Centralized Operations
   In-store fulfillment integrates seamlessly with your existing systems, connecting store operations with your central order management. This reduces manual effort, increases accuracy, and simplifies the entire process for your team.
   
   The system automatically routes orders to the most appropriate store location based on inventory, proximity, and capacity, simplifying the process for both stores and central operations. 

The Business Impact of In-Store Fulfillment

In-store fulfillment doesn’t just make customers happy—it delivers real benefits to your business, too:

• Lower shipping costs: Fulfilling orders locally reduces long-distance shipping expenses.
• Increased store traffic: BOPIS and curbside pickup drive more customers to your stores, creating opportunities for additional sales.
• Operational efficiency: By using stores as fulfillment hubs, you ease the burden on warehouses and distribution centers, creating a more balanced system.
• Sustainability: Localized fulfillment reduces your carbon footprint by cutting down on shipping distances.