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Turn your customer experience into a great adventure
With an OMS Outdoor Recreation Brands love.
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Order Management processes in the wild:
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Fulfill orders in the most efficient and cost-effective way for both your customer and your bottom line via smart order routing.
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Get access to cross-channel inventory visibility and never lose a sale to inventory issues again.
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Increase order size and customer lifetime value through omni-channel fulfillment.
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Offer advanced customer experiences such as subscription services, product registrations, warranties, and digital and physical gift cards.
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Create the ideal customer experience
CX Best Practices Checklist
We've compiled a list of best practices industry-leading retailers are using to curate a seamless customer experience.
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"We surpassed our sales goals this year with several days of peak volume and had the quietest year technology-wise thanks to Deck Commerce."
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Are returns an ongoing manual struggle for customer service?
With Deck Commerce, you can automate preorder and backorder workflows to reduce the time your team spends updating payment, inventory, and customer communication— giving your customers a reliable experience every time.
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Looking to create seamless omnichannel experiences?
You're in luck! Deck Commerce has prebuilt workflows built for and trusted by high-volume omnichannel retailers, so you don't have to "DIY."
Feel confident you're implementing a scalable solution both your internal teams and customers will love.
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Dropshipping for a third-party retailer?
With Deck Commerce, brands can leverage smart, configurable (and automated) routing workflows to:
- Centralize all orders into one source of truth
- Set up unique compliance and fulfillment rules based on channel
- Remove the complexity for your fulfillment and customer service teams
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Releasing a new item and want to leverage preorders to drive sales?
With Deck Commerce you can configure automated workflows for preorders and backorders that actually work for your business and don't wreck your inventory levels.
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Do your customers know *exactly* where their order is in the fulfillment process?
With Deck Commerce, brands have real-time visibility into where an order is in the fulfillment process and triggers actions outside of our system to make sure your customers have what they need, when they need it—like order status, shipment notifications, initiate returns, payment capture, SMS notifications, and more!
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Frustrating customers due to inaccurate inventory?
With Deck Commerce brands have real-time, cross-channel inventory visibility.
Additionally, you can display certain percentages of inventory to different channels, and leverage safety stock so your customers see exactly what is available where— to prevent inventory headaches and customer frustration.
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Unmatched Expertise
We’ve helped brands optimize their ecommerce operations for over 20 years—with tried-and-true capabilities built into our product.
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Comprehensive Native Capabilities
Rather than customize to demise, our out-of-the box SaaS product covers apparel order management from start to finish.
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Extensible Platform
Deck Commerce is both front and back-end system agnostic with 50+ prebuilt integrations—making it easy to swap, add, or remove any tech as your brand grows.