Retail Resources

Get the latest insights on retail and order management. 

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      build a bear case study

      Case Study: Build-A-Bear

      Learn how Build-A-Bear pivoted to omnichannel in just four weeks.

       

        Make all your customer experiences VIP 

        With an OMS Luxury Goods & Jewelry Brands love.

         

        Watch How It Works

        Luxury Brands That Trust by Deck Commerce
        helzberg diamonds brahmin leather Terlato Wine Group
         

        Tailor your order management processes to:

        • Craft a high-end omnichannel customer experience that allows customers to buy, fulfill, and return anywhere

        • Prevent customer frustration by telling your customers what products you have available for purchase —whether online, in the store, or curbside.

        • Fulfill orders in the most efficient and cost-effective way for both your customer and your bottom line via smart order routing.

        • Reduce friction in your reverse logistics experience & make returns a breeze with a customer-initiated process.

        • Offer advanced customer experiences such as digital and physical gift cards and subscription services.

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        Luxury Brands

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        of luxury shoppers expect engaging experiences both in-store and online

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        of US adults buy luxury goods on Amazon

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        of luxury goods shoppers worry about counterfeit items on marketplaces

         

        Manage Customer Expectations Beyond the Blue Box 

        Historically, luxury goods and jewelry brands have relied on the history and prestige of their brick-and-mortar locations. Customers came to expect an elegant and exclusive experience when they walked through the doors.  

        With the rise of direct-to-consumer commerce, customers now expect their favorite luxury goods and jewelry brands to create that same unique experience across all their channels, including digital. In fact, Forrester found that online luxury goods shoppers spend just as much as in-store luxury goods shoppers.  

        To be successful at direct-to-consumer commerce, brands need the right technology in place to create customer experiences that match the caliber of their products.  

        That’s where we come in.  

        Create an exclusive customer experience

        CX Best Practices Checklist

        We've compiled a list of best practices industry-leading retailers are using to curate a seamless customer experience.

        Download Checklist

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        Why an OMS is Critical for Luxury Goods & Jewelry Brands

        Customers expect a high-end, exclusive experience regardless of channel. That’s why it’s important for luxury goods brands to work with a built-for-purpose order management system that’s agile enough to tackle any new opportunity that comes their way. 

        At Deck Commerce, order management isn’t just something we do, it’s all we do. 

        We’ve been helping brands with direct-to-consumer commerce for over 20 years. That experience taught us what order management capabilities brands need for success—and turn every customer into their best customer.   

        How an OMS Creates More "Happy Paths" for Luxury Retailers

        Refund orange

        Are returns an ongoing manual struggle for customer service?

        With Deck Commerce, you can automate preorder and backorder workflows to reduce the time your team spends updating payment, inventory, and customer communication— giving your customers a reliable experience every time.

        Ship from Store

        Looking to implement BOPIS, BORIS, or Ship from Store?

        You're in luck! Deck Commerce has prebuilt workflows built for and trusted by high-volume omnichannel retailers, so you don't have to "DIY."

        Feel confident you're implementing a scalable solution both your internal teams and customers will love.

        Location Map

        Expanding into new global markets?

        With Deck Commerce, brands can sell anywhere in the world with an OMS built to handle multiple currencies, languages, & geo-specific workflows. Tap into new markets and grow your brand globally. 

        Preorder

        Releasing a new item and want to leverage preorders to drive sales?

        With Deck Commerce you can configure automated workflows for preorders and backorders that actually work for your business and don't wreck your inventory levels.

        Final Mile Delivery-1

        Do your customers know *exactly* where their order is in the fulfillment process?

        With Deck Commerce, brands have real-time visibility into where an order is in the fulfillment process and triggers actions outside of our system to make sure your customers have what they need, when they need it—like order status, shipment notifications, initiate returns, payment capture, SMS notifications, and more! 

        Buy Button

        Does your solution optimize the DTC experience beyond the buy button?

        Brands historically put more focus on the front-end experience, forgetting the back-end of the order lifecycle.

        With Deck Commerce, our agile platform enables brands to curate the exact experience they aim for through our configurable workflows based on 20+ years of DTC expertise. 

         

        Distributed Order Management with Deck Commerce 

         

         

        Popular Integrations for Luxury & Jewelry Brands

        convey

        yotpo

        Avalara

        afterpay

        CyberSource

        Clutch

        View all integrations

        Why Luxury Brands are Choosing Deck Commerce 

         

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        Unmatched Expertise

        We’ve helped brands optimize their ecommerce operations for over 20 years—with tried-and-true capabilities built into our product. 

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        Comprehensive Native Capabilities

        Rather than customize to demise, our out-of-the box SaaS product covers apparel order management from start to finish.

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        Extensible Platform

        Deck Commerce is both front and back-end system agnostic with 50+ prebuilt integrations—making it easy to swap, add, or remove any tech as your brand grows.

        VIP is Always Better

        Get a personalized demo and learn how to create a unique customer experience.

        Manage Customer Experiences Beyond the Buy Button

        Click the icons below to learn more about each feature.